* Certain data cannot be transferred such as but not limited to read-only contacts, emergency alerts, temporary messages, failed to send messages, calendar from synced accounts, chat history or some other data protected by 3rd-party provider's policy, encrypted or DRM (Digital Rights Management)-protected media file or personal app data, wallpaper (pre-installed and Galaxy Themes). Samsung has released a replacement for KIES to use on newer phones.Please reboot a phone and go to Settings Apps. * Transferable data list may change without notice. If you are unable to download through the Google Play Store, please follow the instructions below. ![]() The connection is interrupted by some sort of software. Please open and update the Smart Switch application on the connected device. If they are and youre still having trouble connecting wirelessly, I recommend forgetting your Wi-Fi connection from both phones are re-adding it again. You have forbidden some necessary application permissions during installation. Open the Smart Switch App and update it on the connected device, then transfer your data easily It gives the option to Update Smart Switch but clicking that gives the following helpful error: Update failed Failed to update the Smart Switch because an error occurred. ![]() ![]() Types of data the Smart Switch transfers Data Samsung Smart Switch is not compatible with your devices.
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